Frequently asked questions

Shipping Policy

Last updated: 18/10/25

Thank you for shopping with PARCU!
We aim to provide fast, reliable, and affordable shipping for all orders across Australia and worldwide.
Please read our policy below for information on processing times, delivery, and tracking.

1. Order Processing Time


  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. We’ll notify you via email if there is a significant delay.

2. Domestic Shipping (Australia)

We offer the following delivery options

Shipping MethodEstimated Delivery TimeCostStandard Shipping7–14 business days$15Free ShippingOrders over $150Free

Please note: delivery times are estimates and may vary based on location and courier delays.

3. International Shipping

We offer international shipping to selected countries 


  • Delivery typically takes 7–21 business days, depending on destination and customs processing times.

  • Customs duties, taxes, and fees are the responsibility of the customer.

If your country is not listed at checkout, please contact us at contact@parcustore.com to confirm availability.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24 hours to become active.

5. Shipping Address

Please ensure your shipping address is correct before completing your order.
We are not responsible for lost or delayed parcels due to incorrect or incomplete addresses.

If you need to change your address, contact us immediately at contact@parcustore.com — we may be able to update it before dispatch.

6. Lost or Damaged Parcels

If your order is lost or arrives damaged:


  • Contact us within 7 days of delivery (or expected delivery).

  • Provide your order number, photos (if applicable), and a brief description.

  • We’ll assist you in lodging a claim with the courier and provide a replacement or refund as per Australian Consumer Law.

7. Contact Us

For any shipping or delivery enquiries, please reach out to our support team:
📧 contact@parcustore.com

Return & Refund Policy 

Last updated: 18/10/2025

Thank you for shopping with Parcu. We want you to love your purchase! If something isn’t right, we’re here to help.

1. Australian Consumer Law (ACL) Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We accept change of mind returns within 7 of delivery, provided that:


  • The item is unused, unworn, and in its original packaging.

  • All tags and labels are still attached.

  • You provide proof of purchase.

Return shipping for change of mind is the responsibility of the customer.

Note: Certain items such as sale products, custom-made items, or hygiene-sensitive products (e.g. earrings, underwear, cosmetics) cannot be returned due to health and safety reasons.

3. Faulty, Damaged or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect:


  1. Please contact us at contact@parcustore.com within 7 days of delivery.

  2. Provide your order number, photos of the product, and a short description of the issue.

  3. We will assess your claim and offer a repair, replacement, or refund in line with the ACL.

Return shipping costs for faulty or incorrect items are covered by us.

4. Refunds

Once your return is approved and received:


  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Exchanges

We are happy to exchange items for a different size, colour, or product (if available).
Please contact us first at contact@parcustore.com before sending any items back.

6. How to Return an Item


  1. Email us at Contact@parcustore.com with your order details.

  2. Wait for return instructions and approval.

  3. Send the item to:
    Rhodes Post Shop NSW 2138, Australia

  4. Include your order number and reason for return in the parcel.

7. Contact Us

For any return or refund enquiries, please contact us:
📧 Contact@parcustore.com

Contact us