配送ポリシー

Thank you for shopping with PARCU! We aim to provide fast, reliable, and affordable shipping for all orders across Australia and worldwide. Please read our policy below for information on processing times, delivery, and tracking.

• In general, orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. We'll notify you via email if there is a significant delay.

We offer the following delivery options:

• Standard Shipping — 7–14 business days — $9.99 (Free on orders over $110 AUD)

Please note: delivery times are estimates and may vary based on location and courier delays.

• We offer international shipping to selected countries.
• Delivery typically takes 7–21 business days, depending on destination and customs processing times.
• Customs duties, taxes, and fees are the responsibility of the customer.
• Shipping rates may vary across locations.
• If your country is not listed at checkout, please get in touch to confirm availability.

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• Tracking information may take up to 48 hours to become active.
• It is the customer's responsibility to monitor tracking information and to collect any parcels that are redirected to a pickup point, parcel locker, or post shop within the carrier's holding period.

• Please ensure your shipping address is correct before completing your order.
• We are not responsible for lost or delayed parcels due to incorrect or incomplete addresses.
• If you need to change your address, please get in touch immediately — we may be able to update it before dispatch.

If a parcel is returned to us because it was unclaimed at a pickup point or post shop, the address was incorrect or incomplete, or delivery was refused, the customer is responsible for the cost of re-shipping. A new shipping fee of $9.99 AUD (domestic) or the applicable international rate will need to be paid before we can dispatch the parcel again. Refunds are not available for parcels returned to sender under these circumstances.

If your order is lost or arrives damaged, all claims must be lodged through our returns portal:

• Lodge your claim via the returns portal within 7 days of delivery (or expected delivery).
• Provide your order number, photos (if applicable), and a brief description.
• We'll assist you in lodging a claim with the courier and provide a replacement or refund as per Australian Consumer Law.

All returns, exchanges, and defect claims must be submitted through our returns portal. For shipping enquiries unrelated to a return or exchange, please use our contact form.