返金ポリシー
Thank you for shopping with PARCU. We want you to love your purchase! If something isn't right, we're here to help. All returns, exchanges, and defect claims must be lodged through our returns portal — this is the only channel we use to receive, track, and process return and exchange requests.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes or limits your rights under the ACL.
We do not offer refunds for change of mind. Specifically, refunds will not be processed for:
- Damage caused by the customer (e.g. fading, stains, water marks, washing)
- Change of mind after purchase
- Purchasing the wrong size when our size guide was available at the time of purchase
For change of mind, we offer size exchanges only, subject to stock availability, and these must be lodged via our returns portal. If the requested size is unavailable, you may opt to receive store credit. Our store only allows one change of mind exchange per order. Sale items are not eligible for exchange or return, and exchanged items are not eligible for a further change of mind return.
For all change of mind exchanges, there is a flat $20 AUD shipping and handling charge for the new outbound package. Return shipping to us for change of mind is the responsibility of the customer.
All size exchanges must be lodged within 7 days of receiving your item.
Customers are advised to consult all care guides, recommendations, size guides, and product descriptions before purchasing.
If you receive a product that is faulty, damaged, or incorrect, your claim must be submitted through our returns portal:
- Lodge your claim via the returns portal within 7 days of delivery.
- Provide your order number, photos of the product, and a short description of the issue.
- We will assess your claim and offer a repair or replacement, and if neither is available, a refund in line with the ACL.
- Return shipping costs for faulty or incorrect items are covered by us.
Please note: small loose threads on the inside of the garment do not count as a defect and are a normal part of garment construction.
Once your refund is approved and received, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
We are happy to exchange items for a different size, colour, or product (subject to availability). All exchanges must be submitted via our returns portal before sending any items back. Our store only allows one change of mind exchange per order, and all exchanged items are not eligible for a further change of mind exchange. A $20 AUD restocking and handling fee applies to all change of mind exchanges for the new outbound package. Return shipping to us for change of mind exchanges is the responsibility of the customer. All sale items are not eligible for exchange or return.
All size exchanges must be lodged within 7 days of receiving your item.
- Go to our returns portal and submit your request with your order number and reason.
- Wait for return instructions and approval from the portal.
- Include your order number and reason for return in the parcel.
All returns, exchanges, and defect claims must go through our returns portal — we do not process these requests outside the portal. For all other enquiries, please use our contact form.
If you are a consumer living in the EU or EEA, you have the right to withdraw from your contract within 14 days without giving any reason. The 14 days start from the day you (or someone you nominate, other than the carrier) receive the goods, or the last parcel if your order arrives separately.
To withdraw, use the "Withdraw from contract" button in our returns portal, or send us a clear statement by email to contact@parcustore.com. You may use the model form below, but it is not required. It is enough to send your withdrawal before the 14 days end.
If you withdraw, we will refund all payments received from you, including standard delivery costs (but not any extra cost of choosing a more expensive delivery option), no later than 14 days after we receive your withdrawal. We will use your original payment method. We will withhold the refund until we have received the goods back and inspected them, or until you provide proof of having sent them back, whichever is earlier.
We will inspect all returned goods. If the goods have been damaged, worn, washed or handled beyond what is necessary to establish their nature, characteristics and functioning, we will deduct an amount from your refund equal to the resulting loss in value.
You must send the goods back without undue delay, and no later than 14 days after withdrawing, to the return address provided in our returns portal. You bear the direct cost of returning the goods.
For EU and EEA consumers, this section applies in place of any conflicting terms in this policy, including time limits, exchange-only terms, sale item exclusions and handling fees.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: PARCU PTY LTD, 181A Burwood Road, Suite 6 Level 1, Burwood NSW 2134, Australia – contact@parcustore.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.