Thank you for shopping with PARCU! We aim to provide fast, reliable, and affordable shipping for all orders across Australia and worldwide. Please read our policy below for information on processing times, delivery, and tracking.

• In general, orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. We'll notify you via email if there is a significant delay.

We offer the following delivery options:

• Standard Shipping — 7–14 business days — $9.99 (Free on orders over $110 AUD)

Please note: delivery times are estimates and may vary based on location and courier delays.

• We offer international shipping to selected countries.
• Delivery typically takes 7–21 business days, depending on destination and customs processing times.
• Customs duties, taxes, and fees are the responsibility of the customer.
• Shipping rates may vary across locations.
• If your country is not listed at checkout, please get in touch to confirm availability.

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• Tracking information may take up to 48 hours to become active.
• It is the customer's responsibility to monitor tracking information and to collect any parcels that are redirected to a pickup point, parcel locker, or post shop within the carrier's holding period.

• Please ensure your shipping address is correct before completing your order.
• We are not responsible for lost or delayed parcels due to incorrect or incomplete addresses.
• If you need to change your address, please get in touch immediately — we may be able to update it before dispatch.

If a parcel is returned to us because it was unclaimed at a pickup point or post shop, the address was incorrect or incomplete, or delivery was refused, the customer is responsible for the cost of re-shipping. A new shipping fee of $9.99 AUD (domestic) or the applicable international rate will need to be paid before we can dispatch the parcel again. Refunds are not available for parcels returned to sender under these circumstances.

If your order is lost or arrives damaged, all claims must be lodged through our returns portal:

• Lodge your claim via the returns portal within 7 days of delivery (or expected delivery).
• Provide your order number, photos (if applicable), and a brief description.
• We'll assist you in lodging a claim with the courier and provide a replacement or refund as per Australian Consumer Law.

All returns, exchanges, and defect claims must be submitted through our returns portal. For shipping enquiries unrelated to a return or exchange, please use our contact form.

Thank you for shopping with PARCU. We want you to love your purchase! If something isn't right, we're here to help. All returns, exchanges, and defect claims must be lodged through our returns portal — this is the only channel we use to receive, track, and process return and exchange requests.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes or limits your rights under the ACL.

We do not offer refunds for change of mind. Specifically, refunds will not be processed for:

• Damage caused by the customer (e.g. fading, stains, water marks, washing)
• Change of mind after purchase
• Purchasing the wrong size when our size guide was available at the time of purchase

For change of mind, we offer size exchanges only, subject to stock availability, and these must be lodged via our returns portal. If the requested size is unavailable, you may opt to receive store credit. Our store only allows one change of mind exchange per order. Sale items are not eligible for exchange or return, and exchanged items are not eligible for a further change of mind return.

For all change of mind exchanges, a flat $20 AUD shipping and handling charge applies. This covers restocking, handling, and the new outbound shipping. Return shipping to us for change of mind is the responsibility of the customer.

Change of mind returns are only available for store credit and the same flat $20 AUD handling charge applies.

Disclaimer: Orders placed before 29 May 2026 are subject to our previous policy — a 10% restocking and handling fee plus a flat $9.99 AUD shipping charge for the new outbound package.

Customers are advised to consult all care guides, recommendations, size guides, and product descriptions before purchasing.

If you receive a product that is faulty, damaged, or incorrect, your claim must be submitted through our returns portal:

• Lodge your claim via the returns portal within 7 days of delivery.
• Provide your order number, photos of the product, and a short description of the issue.
• We will assess your claim and offer a repair or replacement, and if neither is available, a refund in line with the ACL.
• Return shipping costs for faulty or incorrect items are covered by us.

Once your refund is approved and received, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

We are happy to exchange items for a different size, colour, or product (subject to availability). All exchanges must be submitted via our returns portal before sending any items back. Our store only allows one change of mind exchange per order, and all exchanged items are not eligible for a further change of mind exchange. All sale items are not eligible for exchange or return.

A flat $20 AUD shipping and handling charge applies to all change of mind exchanges (covers restocking, handling, and outbound shipping for the new package). Return shipping to us for change of mind exchanges is the responsibility of the customer.

Disclaimer: Orders placed before 29 May 2026 are subject to our previous policy — a 10% restocking and handling fee plus a flat $9.99 AUD shipping charge for the new outbound package.

• Go to our returns portal and submit your request with your order number and reason.
• Wait for return instructions and approval from the portal.
• Include your order number and reason for return in the parcel.

All returns, exchanges, and defect claims must go through our returns portal — we do not process these requests outside the portal. For all other enquiries, please use our contact form.

Welcome to PARCU! These Terms of Service govern your use of our website parcustore.com, operated by PARCU. By accessing or purchasing from our store, you agree to be bound by these Terms.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

• You may not use our products for any illegal or unauthorised purpose.
• You must not transmit any worms, viruses, or code of a destructive nature.
• A breach of any Terms will result in immediate termination of your Services.

We make every effort to ensure product descriptions and prices are accurate; however, errors may occur. We reserve the right to correct any errors or inaccuracies without prior notice, modify or discontinue products at any time, and limit sales or quantities per customer or order. All prices are listed in Australian Dollars (AUD) and include GST, unless stated otherwise.

When you place an order, you agree to provide current, complete, and accurate purchase information. We accept payment via Shopify Payments, PayPal, and other approved payment methods. We reserve the right to refuse or cancel orders if we suspect fraud, unauthorised transactions, or policy violations.

We aim to process and ship orders within 1–3 business days. Delivery times vary by location: standard delivery within Australia typically takes 7–14 business days, and international orders typically take 7–21 business days depending on destination and customs. We are not responsible for delays caused by courier services, customs, or other external factors. For full details, please refer to our Shipping Policy above.

Please refer to our Return & Refund Policy above for detailed information on returning items, obtaining refunds, and understanding your rights under Australian Consumer Law.

All content on this website — including text, images, graphics, and logos — is the property of PARCU or its content suppliers. You may not reproduce, distribute, or exploit any portion of the site without our express written permission.

To the maximum extent permitted by law, PARCU is not liable for any indirect, incidental, or consequential damages arising from your use of the Service or purchase of products. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of its courts.

Your submission of personal information through our store is governed by our Privacy Policy below, in accordance with the Privacy Act 1988 (Cth).

PARCU (trading as parcustore)

Email: contact@parcustore.com

For general enquiries, please use our contact form.

PARCU, trading as parcustore, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit parcustore.com, place an order, or otherwise interact with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Contact details: name, email, shipping and billing address, phone number (if provided).
• Order information: products purchased, transaction history, payment confirmation (we do not store full card numbers — payment is processed by Shopify Payments and PayPal).
• Account information: login credentials and preferences, if you create an account.
• Communications: messages you send us via contact form, email, or our returns portal.
• Device and usage information: IP address, browser type, pages viewed, referring URL, and cookies (see Section 4 below).

• To process and fulfil orders, send order confirmations, and provide customer service.
• To send transactional and marketing emails (you can unsubscribe at any time).
• To detect and prevent fraud and to comply with legal obligations.
• To improve our website, products, and shopping experience.

We only share personal information with trusted service providers who help us operate our store, including:

• Shopify — e-commerce platform and checkout
• Shopify Payments and PayPal — payment processing
• Australia Post and other carriers — order fulfilment
• Klaviyo — email marketing
• Meta and Google — analytics and advertising (where consent is given)

We do not sell your personal information. We may disclose information where required by law or to enforce our Terms.

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, analyse traffic, and personalise advertising. You can disable cookies in your browser settings; some site features may not work without them.

Some of our service providers (e.g. Shopify, Klaviyo) store data outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We retain personal information for as long as needed to fulfil the purposes described in this policy, comply with tax and consumer law obligations (typically a minimum of 7 years for transaction records), and resolve disputes.

You have the right to access and correct the personal information we hold about you, to withdraw consent for marketing, and to request deletion of your data (subject to legal retention obligations). To exercise these rights, contact us at contact@parcustore.com. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Our store is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this section reflects the most recent revision.

PARCU (trading as parcustore)
Email: contact@parcustore.com